Compliments and Complaints

At Firgrove House, we like to make sure that the people we support are receiving a good quality of support.  However, if you are unhappy about the support you or your relative is receiving, please do not hesitate to inform us. Manor Community provides a clear and concise complaints policy which aims to identify, receive, handle and respond appropriately to complaints and comments made by the people we care for, or others acting on their behalf.

You can download our policy by clicking below: